📜 TrustyQ Terms of Service

Last updated: 7 October 2025

Welcome to TrustyQ (“we”, “us”, “our”).

These Terms of Service (“Terms”) govern your access to and use of the TrustyQ platform, located at www.trustyq.com.au and related applications or integrations (“Service”).

By creating an account or using TrustyQ, you agree to be bound by these Terms. If you do not agree, please do not use the Service.




1. About TrustyQ

TrustyQ is an AI-powered social media management platform that helps users schedule, analyse, and optimise posts across multiple networks including Facebook, Instagram, LinkedIn, X (Twitter), TikTok, Pinterest, and YouTube Shorts.

The Service may include AI-assisted features for content creation, scheduling, analytics, and reporting.




2. Eligibility

To use TrustyQ, you must:

  • Be at least 16 years old,

  • Have the legal capacity to enter into binding contracts, and

  • Agree to comply with all applicable laws and these Terms.

Accounts created with false information or used for unlawful purposes may be suspended or terminated.




3. Your Account

You are responsible for:

  • Maintaining the confidentiality of your login credentials;

  • All activity that occurs under your account;

  • Ensuring your account information is accurate and up to date.

If you believe your account has been compromised, notify us immediately at support@trustyq.com.au.




4. Acceptable Use

You agree not to:

  • Use the Service for illegal, abusive, or deceptive purposes.

  • Post or distribute content that is defamatory, obscene, hateful, or violates others’ rights.

  • Attempt to gain unauthorised access to our systems or other users’ accounts.

  • Reverse-engineer, decompile, or otherwise tamper with the Service or its source code.

  • Misuse AI-generated content in ways that spread misinformation, infringe copyright, or violate platform policies.

We reserve the right to suspend or terminate accounts engaging in prohibited behaviour.




5. Plans, Billing & Payments

TrustyQ operates on a subscription model.

By purchasing a plan, you agree to:

  • Pay all fees associated with your chosen tier (Solo, Team, Pro, or Agency).

  • Authorise automatic renewal at the end of each billing period unless cancelled before renewal.

  • Ensure payment information is accurate and current.

All prices are in AUD, inclusive of GST unless stated otherwise.

Refunds: TrustyQ offers a 7-day free trial. Beyond that, subscriptions are non-refundable except as required by Australian Consumer Law.




6. AI Features and Content Responsibility

AI-generated captions, hashtags, and recommendations are provided for convenience and inspiration only.

You remain responsible for reviewing and approving all content before publishing.

TrustyQ does not accept liability for reputational, legal, or regulatory outcomes arising from published content.




7. Third-Party Integrations

TrustyQ connects with third-party social media APIs.

By linking your accounts, you authorise us to post, retrieve analytics, and manage scheduling within the limits of each platform’s API and your permissions.

We are not responsible for downtime, policy changes, or data loss caused by those external platforms.




8. Data & Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect and protect your data.

By using TrustyQ, you consent to such data handling as described in that policy.




9. Service Availability

We aim for 99.9% uptime, but TrustyQ is provided “as is” and “as available.”

We may occasionally suspend service for maintenance, upgrades, or unforeseen outages.

We are not liable for any loss of data, revenue, or reputation arising from interruptions or third-party downtime.




10. Intellectual Property

All content, trademarks, logos, and code associated with TrustyQ remain our property.

You retain ownership of your uploaded content and social media materials.

By using TrustyQ, you grant us a limited, non-exclusive licence to process, display, and store your content solely for providing the Service.




11. Termination

You may cancel your subscription at any time from your account settings.

We may suspend or terminate your account if:

  • You breach these Terms,

  • Your payment fails after repeated attempts, or

  • Your use risks harm to the Service or other users.

Upon termination, your access will end immediately, and stored data may be deleted after 30 days.




12. Limitation of Liability

To the maximum extent permitted by law:

  • TrustyQ is not liable for indirect, incidental, or consequential damages (loss of profits, data, or goodwill).

  • Our total liability for any claim will not exceed the total fees paid by you in the previous 6 months.

Nothing in these Terms excludes liability under the Australian Consumer Law where it cannot be excluded.




13. Indemnification

You agree to indemnify and hold harmless TrustyQ, its employees, and affiliates against any claims, damages, or costs arising from your misuse of the Service or violation of these Terms.




14. Changes to These Terms

We may update these Terms periodically.

The “last updated” date at the top reflects the current version.

Significant changes will be announced via email or in-app notification.

Continued use of the Service after such updates constitutes your acceptance of the revised Terms.




15. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes will be handled by the courts of Sydney, NSW.




16. Contact Us

For questions or concerns about these Terms, contact:

TrustyQ Legal & Compliance

Email: legal@trustyq.com.au

Address: Level 10, Sydney Startup Hub, 11 York St, Sydney NSW 2000, Australia

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