đź”’ TrustyQ Privacy Policy
Last updated: 7 October 2025
TrustyQ (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This policy explains what data we collect, how we use it, and the rights you have when using our AI-powered social media management platform and related services.
1. Information We Collect
We collect information to provide and improve TrustyQ’s services.
This includes:
a. Account Information
Name, email address, business name, billing details, and password (encrypted).
b. Connected Social Profiles
When you authorise TrustyQ to connect to platforms like Facebook, Instagram, LinkedIn, X (Twitter), TikTok, YouTube Shorts, or Pinterest, we receive access tokens and public profile data as permitted by each platform’s API. We never store your actual social-media passwords.
c. Usage Data
Logs of when you log in, actions you take (e.g. scheduling, posting), IP address, device information, browser type, and approximate location.
d. AI Interactions
Text, captions, or prompts you enter into TrustyQ’s AI tools may be temporarily processed by our AI providers to generate content suggestions. These entries are stored securely for your account history and analytics.
e. Payment Details
All payments are handled securely via Stripe or other PCI-DSS-compliant gateways. We do not store full credit-card details on our servers.
2. How We Use Your Information
We use your information to:
We never sell your personal information.
3. Data Storage & Security
All data is stored on secure cloud servers located in Australia or trusted regions (e.g. AWS Sydney).
Access is restricted to authorised personnel under strict confidentiality agreements.
We use encryption in transit (TLS 1.2+) and at rest, enforce strong password policies, and conduct regular security audits.
4. Sharing of Information
We may share limited data with:
All partners are bound by confidentiality and data-protection agreements.
5. Cookies & Tracking
We use cookies and similar technologies for session management, authentication, analytics, and personalisation.
You can disable cookies in your browser, but parts of the platform may not function properly.
6. Data Retention
We keep your data only as long as necessary for your use of TrustyQ, legal obligations, or dispute resolution.
When you delete your account, we remove or anonymise associated personal data within 30 days, except where retention is legally required.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
Requests can be made via privacy@trustyq.com.au.
8. International Data Transfers
If you connect social accounts or services hosted outside Australia, your data may be processed in other regions.
We ensure equivalent privacy safeguards through approved contractual clauses and secure transmission protocols.
9. AI Content Generation Disclosure
TrustyQ uses trusted AI providers to assist with captioning, post-generation, and analytics.
AI-generated content is reviewed and editable before publishing.
We monitor for inappropriate or biased outputs and continuously improve safety filters.
10. Children’s Privacy
TrustyQ is intended for users aged 16 and over.
We do not knowingly collect information from minors. If a parent or guardian believes a child has provided us data, contact us for immediate removal.
11. Changes to This Policy
We may update this Privacy Policy periodically.
The “last updated” date above reflects the most recent revision.
Significant changes will be notified via email or in-app alerts.
12. Contact Us
For privacy questions or concerns, contact:
TrustyQ Privacy Officer
Email: privacy@trustyq.com.au
Address: Level 10, Sydney Startup Hub, 11 York St, Sydney NSW 2000, Australia
Multi-account posting, AI-assisted captions, and brand-safe scheduling make growth effortless.